Privacy Policy

Introduction

Ernada (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and related services (collectively, the “Services”).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and job title
• Account Information: Username, password, and account preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Customer support interactions, feedback, and correspondence

Voice and Audio Data

Given the nature of our AI voice services, we collect and process:

• Voice Recordings: Audio recordings of calls handled by our AI agents
• Call Transcripts: Text transcriptions of voice interactions
• Call Metadata: Call duration, timestamp, phone numbers, and call routing information
• Voice Patterns: Technical voice data used to improve AI performance and natural language processing

Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Cookies and Tracking Technologies: As described in our Cookie Policy
• Integration Data: Information from third-party platforms you connect to our Services

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Deploy and manage AI voice agents for your business
• Process and route calls through our platform
• Provide customer support and technical assistance
• Maintain and improve service quality and performance

AI Training and Improvement

• Train and enhance our AI models and voice recognition capabilities
• Analyze call patterns to improve conversation flows
• Develop new features and functionality
• Ensure accuracy of voice-to-text transcription

Business Operations

• Process payments and manage billing
• Send service-related notifications and updates
• Conduct analytics to understand platform usage
• Comply with legal obligations and industry regulations

Marketing and Communications

• Send promotional materials about our services (with your consent)
• Provide product updates and feature announcements
• Conduct surveys and gather feedback

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in:

• Cloud hosting and data storage
• Payment processing
• Customer support tools
• Analytics and monitoring services
• AI model training and development

Business Transfers

Information may be transferred in connection with mergers, acquisitions, or sales of business assets.

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and the safety of our users.

With Your Consent

We may share information for other purposes with your explicit consent.

Voice Data Handling

Call Recording and Storage

• All calls processed by our AI agents may be recorded and stored
• Recordings are used for quality assurance, training, and service improvement
• Voice data is encrypted in transit and at rest
• We retain call recordings for [X] days unless longer retention is required by law or contract

AI Training

• Anonymized voice data may be used to train and improve our AI models
• We implement privacy-preserving techniques to protect individual privacy
• You may opt out of having your voice data used for AI training purposes

Third-Party Integration

• When you integrate our Services with third-party platforms, voice data may be shared as necessary for functionality
• We ensure third-party partners maintain appropriate data protection standards

Data Security

We implement industry-standard security measures including:

• Encryption: All data is encrypted in transit using TLS and at rest using AES-256
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and penetration testing
• Monitoring: 24/7 system monitoring and threat detection
• Compliance: SOC 2 Type II certification and adherence to industry standards

Data Retention

We retain information for the following periods:

• Account Information: Until account deletion or termination
• Voice Recordings: [X] days from call completion
• Call Transcripts: [X] days from creation
• Usage Data: Up to [X] years for analytics purposes
• Support Records: [X] years for customer service purposes

You may request earlier deletion of your data subject to legal and contractual obligations.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal information

Processing Limitations

• Object to certain types of data processing
• Restrict how we use your information
• Opt out of AI training data usage

Communication Preferences

• Unsubscribe from marketing communications
• Adjust notification settings

To exercise these rights, contact us at [email protected].

International Data Transfers

Our Services may involve transferring data internationally. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

Children’s Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notification to your registered address
• Prominent notice on our website
• In-platform notifications

Continued use of our Services after changes become effective constitutes acceptance of the updated policy.

California Online Privacy Protection Act (CalOPPA) Compliance

As required by CalOPPA, we provide the following information to California residents:

Anonymous Site Visits

Users may visit our website anonymously without providing personal information.

Privacy Policy Accessibility

Our Privacy Policy link clearly contains the word “Privacy” and is prominently displayed on our website’s homepage for easy access.

Privacy Policy Updates

We will notify users of any material changes to this Privacy Policy by posting updates on this Privacy Policy page. Users are encouraged to review this policy periodically for changes.

Personal Information Updates

Users may update, correct, or modify their personal information by contacting us at [email protected]

Do Not Track Policy

We respect Do Not Track (DNT) signals. When a DNT signal is detected from your browser:

• We do not track your browsing behavior across third-party websites
• We do not use cookies for advertising purposes
• We do not engage in behavioral advertising

You can enable Do Not Track by accessing the preferences or settings section of your web browser.

Contact Information

For privacy-related questions or concerns, contact us at [email protected]

Cookie Policy

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

This Privacy Policy is designed to comply with applicable privacy laws and regulations. For specific legal advice regarding your data rights, please consult with a qualified attorney.